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Current available jobs in Facility Operations:


» Event Coordinator - AEG - Oracle Arena & Oakland/Alameda County Coliseum (Oakland, CA)
» Event Officer - Special Services / Security - AEG - Oracle Arena & Oakland/Alameda County Coliseum (Oakland, CA)
» Facility Security Officer - AEG - Oracle Arena & Oakland/Alameda County Coliseum (Oakland, CA)
» Manager Guest Services - AEG Kansas City / Sprint Center (Kansas City, MO)
» Usher - Oracle Arena & Oakland/Alameda Coliseum (Oakland, CA)
» Guest Service Representative - Oracle Arena and Oakland/Alameda County Coliseum (Oakland, CA)
» Event Representative - Oracle Arena and Oakland/Alameda County Coliseum (Oakland, CA)
» Manager of Parking Operations - Oracle Arena and Oakland/Alameda County Coliseum (Oakland, CA)
» Maintenance Manager - Oracle Arena and Oakland/Alameda County Coliseum (Oakland, CA)


Facility Operations: Event Guest Relations
Event Coordinator - AEG - Oracle Arena & Oakland/Alameda County Coliseum (Oakland, CA)

Company Overview

Oracle Arena & Oakland/Alameda County Coliseum are AEG Facilities-managed venues and Northern California's premiere sports and entertainment venues home to the Oakland Athletics (MLB), Oakland Raiders (NFL) and Golden State Warriors (NBA). Additionally, we host the top entertainers, family shows and special events at our venues.

Job Summary:

Under general direction and supervision, the Event Coordinator will plan and execute events for NFL football games.  This position will coordinate all event details including budget preparation and event staff supervision.

Essential Functions:

  • Work with clients to coordinate, plan and support events related to NFL football games. May be responsible for coordinating of concert events.
  • Coordinate activities of event support personnel, including in-house and union event staff.  Prepare and maintain event budgets.
  • Prepare and distribute detailed notes for events to venue departments such as operations, security, on-site vendors, and guest services.
  • Ensure contractual obligations and policies are maintained and safety requirements are being met.
  • All other duties/responsibilities as assigned.      

Required Qualifications:

  • A minimum education level of: High School Diploma or its equivalency (BA/BS Degree Preferred)
  • A minimum of 2-4 years of related work experience
  • Previous supervisory experience working with events and event staff
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook); and ability to learn required business systems
  • Ability to work both independently and as part of a team
  • Knowledge of sports and entertainment event management and/or event operations
  • Working knowledge of computer applications is required
  • Must have outstanding customer service with the ability to work under pressure and adapt to change
  • Strong interpersonal, written and verbal communication skills
  • 1 to 3 years’ experience in sports management or related field preferred
  • Previous experience with either NFL or NCAA BCS football events highly preferred

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside his/her normal description.


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Facility Operations: Security
Event Officer - Special Services / Security - AEG - Oracle Arena & Oakland/Alameda County Coliseum (Oakland, CA)

Job Summary: Event Officers are responsible for the safety & security of AEG patrons, employees, and the assets.

Essential Functions:

  • Conducts a variety of duties including identifying prohibited items through screening or bag searches and preventing those objects from being brought into the facility.
  • Conducts screening using metal detectors, wanding and/or pat down searches.
  • Conduct patrols of the facilities and parking lots.
  • Respond to all security & safety related calls in a timely manner.
  • Exhibit exemplary conduct & appearance while on duty.
  • Comply with & adhere to all the department’s performance, conduct, & attendance standards.
  • Perform a variety of duties, often changing from one task to another of a different nature without the loss of efficiency or composure.
  • Comply with all legal & ethical instructions given by the Security Supervisors on duty & the Director of Security and Security Manager.
  • Investigate & compile accurate incident reports.
  • Complete all assigned tasks within the guidelines & deadlines set by the Security Supervisors and/or the Directors of Security and Security Manager.
  • Interact with AEG patrons, vendors, & employees in a courteous & professional manner.
  • Other duties as assigned.

Required Qualifications:

  • High school diploma or equivalent
  • Ability to communicate effectively in English
  • Ability to pass a pre-employment background check, employment verification, and post-offer drug screening test.
  • An understanding of the rule of law & the relevant penal codes.
  • Ability to represent the Security Department in an exemplary manner.
  • Ability to maintain good business relations with all the employees & managers in other departments.
  • Ability to effectively perform in crises and work under pressure without the loss of composure.
  • Ability to exhibit good decision making skills by assessing each situation properly and making sound judgments.
  • Ability to memorize, recall, and quickly retrieve relevant information.
  • Good written, verbal and interpersonal skills.
  • Ability to interact effectively and calmly with angry or emotional patrons and employees during intensely aggravated circumstances.
  • Ability to participate in all departmental and company-wide meetings.
  • Ability to maintain patron, employee, and company confidentiality.
  • Applicants must have a current California Guard Card, or Proprietary Security Officer (PSO) Card OR willing to obtain one prior to employment.
  • Must be able to work outdoors in various weather conditions.
  • Must be available to work evenings and weekends.

Work Conditions:

  • Tasks are performed with moderate supervision.
  • Walking & standing occurs 90% of the time.
  • Talking, hearing, walking, running, & vision activities occur continuously.
  • Some tasks may require employees to come in contact with hazardous chemicals. Employee should use precautions & follow safety guidelines.

AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.


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Facility Operations: Security
Facility Security Officer - AEG - Oracle Arena & Oakland/Alameda County Coliseum (Oakland, CA)

Job Summary:

Responsible for the safety and security of AEG patrons, employees, and the assets.

Essential Functions:

  • Conduct patrols of the building on a regular basis.
  • Respond to all security & safety related calls in a timely manner.
  • Exhibit exemplary conduct & appearance while on duty.
  • Comply with & adhere to all the department's performance, conduct, & attendance standards.
  • Perform a variety of duties, often changing from one task to another of a different nature without the loss of efficiency or composure.
  • Comply with all legal & ethical instructions given by the Facility Security Supervisors on duty, Facility Security Manager, Security Manager or the Director of Security.
  • Adhere to the Security Department's Prime Directives.
  • Investigate & compile accurate incident reports.
  • Complete all assigned tasks within the guidelines & deadlines set by the Facility Security Supervisors on duty, Facility Security Manager, Security Manager or the Director of Security.
  • Interact with AEG patrons, vendors, & employees in a courteous & professional manner.
  • Other duties as assigned.

Required Qualifications:

  • High school diploma or equivalent.
  • Ability to communicate effectively in English.
  • Ability to pass a pre-employment background check, employment verification, and post-offer drug screening test.
  • Must have a valid California Driver’s License.
  • An understanding of the rule of law & the relevant penal codes.
  • Ability to represent the Security Department in an exemplary manner.
  • Ability to maintain good business relations with all the employees & managers in other departments.
  • Ability to effectively perform in crises and work under pressure without the loss of composure.
  • Ability to exhibit maturity by making sound judgment.
  • Ability to memorize, recollect, and quickly retrieve relevant information.
  • Ability to interact effectively and calmly with angry or emotional patrons and employees during intensely aggravated circumstances.
  • Ability to participate in all departmental and company-wide meetings.
  • Ability to maintain patron, employee, and company confidentiality.
  • Applicants must have a current California Guard Card, or Proprietary Security Officer (PSO) Card OR be willing and able to obtain one prior to employment.
  • Must be available to work weekends, evenings, holidays, etc.
  • Prior Military and/or Law Enforcement experience preferred.

Work Conditions:

  • Tasks are performed with moderate supervision.
  • Walking & standing occurs 90% of the time.
  • Talking, hearing, walking, running, & vision activities occur continuously.
  • Some tasks may require employees to come in contact with hazardous chemicals. Employee should use precautions & follow safety guidelines

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Facility Operations: Event Guest Relations
Manager Guest Services - AEG Kansas City / Sprint Center (Kansas City, MO)

The Guest Services Manager is responsible for providing excellent guest services at all Sprint Center events by planning, monitoring, directing, delegating, and managing all functions of the Guest Services department.  This position requires a flexible work schedule, which will include evenings, weekends, and holidays.

Essential Duties:

  • Maintains Sprint Centers’ positive reputation for guest services and reduces liabilities by hiring, training, and supervising part-time staff of ushers, ticket-takers, guest service representatives, and usher supervisors.
  • Maintain the proper image and generate positive public relations with Sprint Center guests.
  • Make immediate decisions and communicate with Guest Services staff in emergency situations.

  • Maintain open communications between tenants, contractors, employees, and facility guests as it relates to the Guest Services staff.

  • Recruit, interview, select, and train Guest Services staff according to established guidelines.

  • Review and recommend day-to-day operational policies and procedures for the department.

  • Conduct planning, staff, and operational meetings as required, ensuring smooth coordination of Guest Services activities.

  • Research, review, and recommend equipment, materials, and supplies required for the Guest Services Department.

  • Meet with Event Managers and clients to assist planning events at Sprint Center.  Collaborate with Security department to establish event staffing needs.

  • Maintain inventory of related equipment and prepare budgetary input regarding the use of equipment in the Guest Services area.

  • Work with Guest Services staff in managing large crowds under constantly changing event environments.

  • Schedule first aid services; Help establish and maintain first aid policies and procedures.

Required Qualifications (Job Knowledge, Skills, and Education):

  •  A minimum education level of:   Bachelor of Arts/Sciences Degree (4-year)    
  • Years of related work experience: 3-5
  • Experience working with large groups of employees, people/guests.
  • Ability to plan, coordinate and supervise the activities of a large and diverse staff.
  • Ability to establish and maintain effective working relationships with supervisors, subordinates, and the public.
  • Exceptional written, verbal and computer skills.
  • Able to work flexible hours including evenings, weekends, and holidays.

Preferred Qualifications:

  • Experience with ABI Master Mind workforce management system.
  • Experience with ISS 24/7 Incident Management System.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside his/her normal description.

EOE


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Facility Operations: Usher/Ticket Taker
Usher - Oracle Arena & Oakland/Alameda Coliseum (Oakland, CA)

The usher position has the most interaction with our guests during events, and as such must provide excellent customer service and exceed our guests’ expectations. The usher position is responsible for properly checking guests’ tickets as they enter the seating areas, concourses, and other areas of the facility. The usher must properly direct guests to their seats, and to other services around the facility including restrooms, concessions, first-aid, and other event-specific locations as directed by the Event Manager. The usher is responsible for their assigned area, and is charged with observing that all guests in their area are following all policies and code of conduct requirements. The usher is also responsible for providing general assistance and customer service to guests as needed, in a friendly and helpful manner. This is a part-time, hourly, event-based position.

Job Description
• Greet and interact with all guests in a welcoming and friendly manner.
• Check guest’s ticket, and ensure the guest is in the proper seating section.
• Direct guests to their ticketed seats, or to the appropriate seating section.
• Ensure that only guests with the proper ticket are sitting in assigned section. 
• Monitor seating area for guests who may not be in correct area.
• Keep aisles, concourses, and stairs clear of guests while event is in progress.
• Answer guest questions with regard to event and facility, e.g. location of particular section, restrooms, concession stand, first-aid, etc.
• Handle complaints, disturbances, or related problems with guests. Forward complaint to supervisor or Event Manager as applicable.
• Ensure guests are following all policies and code of conduct requirements. 
• Report issues or violations to supervisor or Event Manager.
• Inspect assigned work area prior to and during event, looking for safety hazards, facility issues, housekeeping needs, personal injuries, etc. Report issues to supervisor or Event Manager.
• Other duties as assigned by supervisor or Event Manager.

Required Skills
• Excellent interpersonal and communication skills.
• Able to work outdoors in various weather conditions.
• Able to stand for extended periods of time.
• Must be proactive in providing assistance to all guests with the highest level of customer service.
• Must be able to work flexible hours including nights, weekends, and holidays.
• Must be able to work in a team environment, interacting with multiple departments.
• Understanding of written and spoken English.
• Able to see and read small-sized text on tickets (paper & electronic).

Candidates should possess the following qualities/skills:
• Friendly, outgoing personalities
• Good Communication Skills 
• Reliable, punctual, excellent attendance
• Ability to take direction and work well with others
• Feel comfortable dealing with high stress situations or around large crowds

AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.


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Facility Operations: Event Guest Relations
Guest Service Representative - Oracle Arena and Oakland/Alameda County Coliseum (Oakland, CA)

Oracle Arena & Oakland/Alameda County Coliseum are AEG Facilities-managed venues and Northern California’s premiere sports and entertainment venues home to the Oakland Athletics (MLB), Oakland Raiders (NFL) and Golden State Warriors (NBA). Additionally, we host the top entertainers, family shows and special events at our venues.

Overview:

Serves as a liaison between guests and Oakland/Alameda County Coliseum to ensure that our guest’s expectations are not only met, but exceeded, every time they come to all events here at AEG Oakland. Guest Service Representatives ensure all guests receive an industry leading guest service experience by being knowledgeable of the property, upcoming events and working closely with various AEG departments.

Job Description:

  • Greet and guide all guests in a welcoming, friendly manner & thank all guests for coming upon egress
  • Answer guest questions with regard to event and stadium, e.g. location of a particular section, concession stands, restrooms
  • Promote upcoming events and joining social media community sites
  • Handle complaints, disturbances, or related problems with guests and staff when applicable
  • Ensure non-smoking rules, and other public safety concerns are responsibly handled
  • Respond to guest concerns in a respectful and calm manner and works closely with Supervisor or Event Manager as needed
  • Has a thorough knowledge of all AEG Oakland facilities, scheduling, venue services, attractions, and event logistics
  • This position requires heavy interaction with the public providing courteous, friendly and professional assistance
  • Maintain a positive, outgoing demeanor, adhering to the core expectations of our Guest Service team at all times
  • Arrive for shift on time neatly groomed and in a clean, pressed, well-maintained game-day business attire as determined by AEG
  • Attend Guest Service Team staff briefing before all events
  • Other duties as assigned by supervisor or management

Required Skills:

  • Excellent interpersonal and communication skills.
  • Prior guest services experience required
  • Prior experience working in a major high profile event facility a great plus
  • Mandatory attendance at all home Raider Football games (August - December and Playoffs)
  • Team player spirit with an exceptional customer service attitude
  • Must be able to work outdoors in various weather conditions
  • Must be personable and pro-active in providing assistance to all guests with the highest level of customer service
  • Excellent communication skills required with thorough understanding of written and spoken English
  • Ability to demonstrate professionalism and diplomacy when dealing with the public
  • Must be able to traverse a variety of terrain and floor surfaces including stairs, escalators, carpet and concrete

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Facility Operations: Event Guest Relations
Event Representative - Oracle Arena and Oakland/Alameda County Coliseum (Oakland, CA)

Oracle Arena & Oakland/Alameda County Coliseum are AEG Facilities-managed venues and Northern California's premiere sports and entertainment venues home to the Oakland Athletics (MLB), Oakland Raiders (NFL) and Golden State Warriors (NBA). Additionally, we host the top entertainers, family shows and special events at our venues.

Job Summary:
The Event Representative will be responsible for monitoring events and ensuring that the guests have an enjoyable experience while maintaining the policies and guidelines of Oracle Arena and Oakland-Alameda County Coliseum. Event Representatives will have dual responsibility working with guests and staff on event days.

Essential Functions:
• Oversee a portion of the Arena and Stadium and respond to any situations within assigned area. For example: ticket issues, ADA relocations, guest complaints, etc. 
• Handle complaints, disturbances, or related problems with guests and staff when applicable 
• Respond to guest concerns in a respectful and calm manner
• Provide staff briefings at the beginning of each event to assist with employee compliance of AEG policies/procedures 
• Ensure non-smoking policy, and other public safety concerns are responsibly handled both internally and externally
• Understanding of the Oakland-Alameda Coliseum and Oracle Arena layout and policies and procedures 
• Document any problems or issues that arise during the event
• Communicate guest and management issues/concerns over a radio
• Assist with Arena and Stadium set-up procedures; including: opening and locking/unlocking gates, checking elevators, delivering documents and equipment, etc.
• Assist management in executing emergency procedures if necessary 
• Work closely with the Event Manager as needed

Required Qualifications:
• A minimum education level of: High School Diploma or its equivalency (BA/BS Degree Preferred)
• 2-4 years of related experience
• Excellent interpersonal and communication skills.
• Strong in-person customer services experience.
• Ability to make quick, complex, proactive decisions under pressure with little or no supervision.
• Ability to exercise sound business judgment generating effective solutions quickly and/or raising issues to management as necessary.
• Ability to work in a fast-paced environment. 
• Motivated self-starter with a proactive attitude. 
• Must be able to work outdoors in various weather conditions.
• Must be able to traverse a variety of terrain and floor surfaces including stairs, escalators, carpet and concrete.
• Ability to stand for long periods of time.
• Must be able to work in a team environment interacting with multiple departments.
• Available to work non-traditional hours (nights, weekends, and holidays).
• Mandatory attendance at most Raider Football games.
• Experience in a supervisory role preferred. 
• Prior facility event experience preferred.

AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.


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Facility Operations: Parking Operations
Manager of Parking Operations - Oracle Arena and Oakland/Alameda County Coliseum (Oakland, CA)

Job Summary:
The Manager of Parking Operations oversees the daily operations of the parking department for the Oakland Alameda County Coliseum and Oracle Arena campus. The incumbent will also manage the relationship with the 3rd party parking contractor.

Essential Functions:
• Manage all parking staff including 3rd party vendor  
• Oversee reporting of revenues, efficiency, and inventory
• Facilitates planning for all events on campus and their parking needs  
• Manage the parking needs of all departments
• Monitor and audit the parking operations via parking control equipment 
• Address and resolve all issues for Executives, VIPs, and special guest

Required Qualifications:
• A minimum education level of: High School Diploma or its equivalent; BA/BS highly preferred
• 3-5 years of previous experience managing event operations 
• Proficient in Microsoft Excel, Word, PowerPoint and Outlook
• Highly organized, resourceful, and able to multitask in a fast paced environment 
• Build and maintain positive working relationships with colleagues, vendors, and partners 
• Ability to communicate effectively verbally and in writing 
• Self-starter with the ability to work in a team environment or individually with minimal supervision 
• Previous experience in sports/entertainment venue not required but strongly preferred 
• Works well under pressure with the ability to execute last minute decisions
• Must be able to work a flexible schedule including evenings, weekends, and holidays 
• Must possess excellent interpersonal communication skills
• Must be able to handle customer service issues
• Must maintain a neat and well-groomed appearance
• Must be able to drive a company vehicle and must have a valid driver's license in good standing with DMV
• Must be able to lift up to 50 lbs

Preferred Qualifications:
• Experience in auditing parking control equipment
• Experience with integrated Parking Control Equipment
• Experience in repair and maintenance of parking control equipment

AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.


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Facility Operations: Maintenance
Maintenance Manager - Oracle Arena and Oakland/Alameda County Coliseum (Oakland, CA)

Oracle Arena & Oakland/Alameda County Coliseum are AEG Facilities-managed venues and Northern California's premiere sports and entertainment venues home to the Oakland Athletics (MLB), Oakland Raiders (NFL) and Golden State Warriors (NBA). Additionally, we host the top entertainers, family shows and special events at our venues.

The Manager Maintenance is responsible for overseeing the cleaning and custodial care of the interior and exterior of a multi-purpose arena and stadium, responsible for providing a safe, clean facility before, during, and after all events including but not limited to restrooms, offices, lobbies, entryways, storage, back of house, locker rooms, and loading dock, manage and supervise a crew up to 80 people.

Essential Duties: 
• Oversight and supervision of staff who perform daily cleaning and custodial care for the entire Arena & Stadium
• Direct, train, and educate staff on the safe handling practices with equipment, chemicals, and procedures
• Maintain accurate time keeping for all staff in the department
• Ensure changeovers, event set-up, maintenance tasks are completed by working closely with conversion and Operations staff 
• Schedule daily staff and plan for upcoming staffing needs for all events 
• Monitor expenses and order supplies as necessary 
• Work with other departments to make sure all needs are met both with event and non-event days
• Monitor and ensure all policies, procedures, and guidelines are followed by maintenance staff in daily work routines
• In addition to the major purpose and tasks of the job, this position will be required to perform a combination of supportive functions solely determined by the Director and/or General Manager of the facility.

Required Qualifications 
• A minimum education level of High School Diploma or its equivalency (some college course work preferred) 
• Years of related work experience: 5 years of experience in public facilities (arena, convention center, hotels, or similar) 
• Must have the ability to work flexible hours including long hours, nights, weekends, and holidays
• Adheres to OSHA requirements 
• Experience leading, coaching, and mentoring staff
• Ability to supervise and train staff with the safe practices in custodial cleaning
• Working knowledge of custodial and cleaning equipment 
• Knowledge of budget preparation and monitoring spending 
• Must have the ability in planning, coordinating, and establishing priorities
• Above average written, verbal and computer skills
• Maintain professional and effective working relationships with all employees of the arena 
• Knowledge of the function and operation of a multi-purpose sports and entertainment facility
• Bilingual in Spanish preferred

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.


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